Policy scope
Where this privacy policy applies
The Candyland Casino privacy policy explains how information may be handled when you visit the website, create an account, play games or contact support. It applies to Candyland Casino services and not to external websites, regulators or support organisations, which have their own policies.
Updated: check the current policy for the latest wording.
Information collected
What information Candyland Casino handles
01Website visits
The pages you view and technical details sent by your browser when you connect.
Website systems may receive request details such as your IP address, browser information and the page requested.
02Account registration
Details you provide when creating and managing your Candyland Casino account.
This can include your email address, login details and other registration information.
03Identity checks
Information needed to confirm your identity, age or address.
Verification is required before withdrawals and may involve an ID document, passport, driving licence, national ID or proof of address.
04Support messages
Questions and information shared through Live Chat, Email or Phone.
Support records can help Candyland Casino respond to requests and manage account matters.
05Payments and withdrawals
Details connected with deposits, withdrawals and payment activity.
Payment and transaction information is handled through the relevant supported payment service.
Avoid sending passwords or unnecessary private information through general messages. Provide documents only through the official secure route requested by Candyland Casino.
How information is used
Why Candyland Casino uses information
- Create and manage your account and provide access to the browser-based casino.
- Process deposits, withdrawals and identity checks where required.
- Respond to questions through Live Chat, Email and Phone.
- Help protect accounts, payments and services from fraud or unauthorised activity.
Meet applicable legal, regulatory and responsible-gambling obligations, with access limited to relevant purposes.
Cookies
Cookies, devices and website activity
The current privacy and cookie notices explain whether cookies or similar technologies are used, what they do and which choices are available. Check the website settings for the options currently offered.
Your browser may also retain history, cache and downloads. You manage those items through your own browser and device settings, rather than through Candyland Casino. Cookie Policy Read the current notice for more detail.
Storage and hosting
How information is stored and protected
Candyland Casino may handle information through systems supporting account access, payments, verification, security, hosting and customer support.
Exact storage locations and retention periods are not published in the supplied brand information. Check the latest privacy policy for the current details.
Sharing information
When information may be shared
Relevant information may be shared with payment, verification, security, hosting or support providers when needed to deliver the service or meet a legal requirement.
Only information relevant to the requested service or obligation should be disclosed. External organisations apply their own privacy policies to information they receive.
Security matters
Protecting your account information
Use official channels for sensitive information
Candyland Casino may request identity, address or payment information for account and withdrawal checks. Confirm the website address and secure submission route before sending documents.
- Keep passwords and one-time codes private.
- Check recovery messages before following their links.
- Review screenshots and documents for unnecessary information.
- Keep your browser and device security features updated.
Retention and deletion
How long information is kept
01Account and verification records
Retention depends on the relevant service, legal duties and the current Candyland Casino policy.
02Payment and transaction information
Kept as required for account administration, security and applicable obligations.
03Support communications
Stored according to the current privacy notice and support requirements.
04Website and technical records
May be handled through the hosting and security systems used to operate the website.
The supplied brand information does not publish fixed retention periods; consult the current policy for those details.
Your privacy choices
Your Candyland Casino privacy rights
You can contact Candyland Casino about your personal information, request corrections and ask about the choices available under the current policy. Account and website controls may also provide ways to manage relevant settings.
UK GDPR and the Data Protection Act 2018 may give you rights including access, correction, deletion, restriction, objection and data portability, depending on the circumstances. ICO data protection information Contact the Information Commissioner’s Office if you believe your data protection rights have not been respected.
More information
Useful Candyland Casino pages
Candyland Casino privacy policy: how data is handled
What the Candyland Casino privacy policy covers
The Candyland Casino privacy policy describes how information is collected and used when you browse the website, create an account, play games or contact support. For players in the United Kingdom, data handling should be considered alongside the UK GDPR and the Data Protection Act 2018.
Candyland Casino operates under Curaçao Gaming Authority licence 1668/JAZ. Access is browser-based with no app, so you can use the website on a desktop, tablet or mobile device.
Candyland Casino data protection and collected information
The information handled depends on how you use the service. Registration requires account details, while payments, withdrawals and security checks may involve further information. Verification is required before withdrawals.
Information may include:
- Contact and account details, including your email address and login information.
- Identity and age-check details, such as an ID document, passport, driving licence or national ID.
- Proof of address, including documentation dated within 3 months where requested.
- Payment and transaction details linked to Visa, Mastercard, Paydo, MiFinity, Amex, Discover, Alphapays, Apple Pay, Google Pay or cryptocurrency.
- Messages sent through Live Chat, Email or Phone, plus relevant browser, device and website activity details.
How Candyland Casino uses personal information
Personal information may help open and manage your account, process deposits and withdrawals, provide support and complete identity checks. It may also help protect the service against fraud, unauthorised access and activity that breaches the applicable terms.
Information may be used to meet legal, regulatory and responsible-gambling duties. The current privacy and cookie notices should set out the relevant purposes, legal bases and consent choices. Exact retention periods and storage locations are not published in the supplied brand information.
Sharing, security and international transfers
Candyland Casino may share relevant information with organisations supporting payments, verification, security, hosting or customer service. Access should be restricted to what is needed for the service or legal requirement.
Technical and organisational safeguards should protect personal information, although no online transmission is completely risk-free. If information is transferred outside the United Kingdom, consult the current policy for the safeguards that apply.
Your Candyland Casino privacy choices
UK data protection law may give you rights to access personal information, correct inaccuracies, request deletion, restrict processing, object to processing and receive certain data in a portable format. Where consent is the legal basis, you may withdraw it, without affecting earlier lawful processing.
Send requests through the published privacy contact or Candyland Casino support. Assistance is available through Live Chat, Email and Phone; documents may be directed to documents@candyland.email. You can complain to the Information Commissioner’s Office (ICO) where appropriate.
Check the latest Candyland Casino privacy policy before registering or submitting documents, as information practices and legal requirements can change. United Kingdom players should also review the available cookie settings and account controls.
